Account management
Day-to-day ownership of Seller Central, Seller Hub and Walmart Seller Center. A named account owner, a named backup, and an escalation path that does not end in a shared inbox.
- Seller Central
- Account health
- Case log
eCommerce agency · Multan, Pakistan
We run the marketplace side of your business.
Xtro Group manages international brands on Amazon, eBay, Walmart and the channels beyond them. Listings, advertising, inventory, customer messages and the weekly reporting that ties it together — owned end to end by an onsite team working from written procedures.
8 marketplace geographies · one office
Channels we operate
- Amazon Seller Central
- Amazon Vendor
- eBay
- Walmart Marketplace
- Shopify
- Etsy
- TikTok Shop
Services
Everything between the catalogue and the customer.
Most brands do not need one more consultant. They need someone who logs in every morning, works the queue, and can explain last week's numbers. That is the job we take.
Listings & content
Catalogue build and clean-up: flat file uploads, variation families, backend search terms, A+ content, and the suppressed-listing work nobody volunteers for.
- Flat files
- A+ Content
- Variations
Advertising & PPC
Sponsored Products, Brands and Display managed against an agreed ACoS and TACoS target. Search term harvesting, negative lists, and budgets that move with stock cover.
- ACoS target
- Bid rules
- Search terms
Inventory & orders
Replenishment forecasting, FBA shipment plans, removal orders and IPI health. Order processing and tracking uploads so late shipment rate stays where it should.
- FBA / FBM
- IPI
- Replenishment
Customer service
Buyer messages answered inside the platform's response window. Returns, refunds, A-to-z claims and feedback removal requests, handled in your brand's voice.
- 24h response
- A-to-z
- Returns
Reporting & analytics
A weekly pack with SKU-level contribution, ad efficiency, Buy Box history and stock cover — plus what we changed, what moved, and what we are doing next week.
- SKU P&L
- Buy Box history
- Stock cover
Marketplace expansion
New platforms and new geographies: catalogue migration, listing translation, tax and compliance registration, and a launch plan sequenced against inventory.
- New geos
- Compliance
- Migration
Storefront & creative
Brand stores, image sets built to each platform's technical spec, infographics and listing video — produced to fit the catalogue, not as a separate project.
- Brand Store
- Image specs
- Video
How we work
Four stages, in this order.
The sequence matters. We do not touch bids before the catalogue is clean, and we do not write procedures before we know what is actually broken.
-
01
Audit
We go through the account as it stands: health metrics, catalogue errors, suppressed and stranded inventory, ad spend against margin, and where money is leaking. You get the findings whether or not you hire us.
Weeks 1–2 -
02
Systems
Procedures written for your catalogue — not generic templates. Access and permissions set properly, escalation thresholds agreed, reporting cadence fixed, and the account owner and backup named.
Weeks 3–4 -
03
Run
Daily operation by an assigned pod from our Multan office. Queues worked each morning, changes logged, and a weekly report that says what we did rather than only what happened.
Month 2 onward -
04
Scale
Once the base account is stable, we expand: new marketplaces, new countries, wider catalogue, or moving more of the range from FBM into FBA where the maths supports it.
Quarter 2+
The operation
How the work is actually organised.
Agency results usually come down to whether the boring parts are documented. Ours are — and you see the same view of your account that we do.
Buy Box share
94.2%
▲ 6.1 pts / 30d
Order defect rate
0.21%
Target under 1.00%
Ad spend / ACoS
18.4%
Target 15.0% · in progress
IPI score
612
Above storage threshold
Late shipment rate
0.3%
Target under 4.0%
Open cases
3
2 suppressed ASINs · escalated
Illustrative sample of the weekly account view clients receive. Figures are examples, not a specific client's results.
Where we work
One office in Gulgasht Colony, Multan. The whole team is onsite — no distributed contractor network.
Written procedures
Every recurring task has a documented SOP, so cover during leave or illness does not change the output.
Shift coverage
Nine-hour shifts with an hour's break, scheduled to overlap UK and US East Coast business hours.
Account ownership
A named owner and a named backup on every account. You always know who to ask and who covers them.
Reporting rhythm
A weekly written report and a monthly review call. Numbers arrive on the same day each week.
Access & security
Role-scoped user permissions inside your own seller account. We never ask for your primary credentials.
Most common
Managed account
Monthly retainer. We take the account and run it.
- Assigned pod with named owner
- All services in scope
- Weekly report, monthly review
- Rolling term after the first quarter
Fixed scope
Project
A defined piece of work with a start and an end.
- New marketplace or country launch
- Catalogue migration or rebuild
- Account health recovery
- Priced on scope, not on hours
Extension of your team
Embedded specialist
One of our specialists, working to your process.
- Full-time or part-time allocation
- Reports into your team lead
- Backed by our SOPs and cover
- Monthly rate per specialist
Careers
We are hiring in Multan.
Onsite roles, structured systems to work from, and a route into senior and management positions as accounts grow.
eCommerce Specialist
Own listings, inventory, pricing and order processing across Amazon, eBay or Walmart. Track performance, prepare the weekly report, handle customer communication, and work with the pod to hit deadlines.
Contact
Start with the audit.
Tell us the marketplaces you sell on and roughly where the problem sits. We will come back with what we would look at first.
Office
Gulgasht Colony
Multan, Punjab
Pakistan
Hours
Monday – Saturday
Nine-hour shifts, overlapping UK and US East Coast business hours
Elsewhere